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IT Support Analyst

Company Name:
Helix Medical
MedVenture Technology, a Helix Medical company is a global leader in medical device development and contract manufacturing. We offer the following services for medical device, pharmaceutical and IVD clients worldwide: product design and development, silicone and thermoplastic molding and extrusion, complex catheter systems, assembly, packaging, and engineering services.
For nearly 30 years, medical device and healthcare companies around the world have looked to Helix Medical to make a difference as the custom manufacturer medical industry leaders can trust. We operate FDA-registered, ISO 13485 certified medical device facilities with Class 7 & 8 cleanrooms. Helix Medical Companies maintain design and manufacturing centers in California, Indiana, Massachusetts, Minnesota, Costa Rica, Germany, Ireland, and China.
MedVenture manufactures minimally invasive, handheld and catheter-based devices out of our 93,000 square foot state-of-the-art facility, strategically and centrally located in Jeffersonville, Indiana. MedVentures culture is positive and team oriented. In our environment we like to have fun while helping others with our cutting edge medical devices. Our company is very driven to lead in the medical device industry to improve the quality of life of the patients we serve.
We are currently hiring for an IT Support Analyst who is:
Responsible to execute IT support to end users with a coordinated effort through cross-functional teams.
Hands-on in a dynamic environment where everyone is challenged by rolling up their sleeves to develop and implement solutions.
Self-motivated and thrives in a fast paced, cutting-edge, lean systems environment, where priorities can often change on a daily basis.
Basic Responsibilities
Maintain network infrastructure- Work to provide maximum availability of data and voice services or devices. Monitor and manage disk space utilization and housekeeping on all relevant systems. Keep documentation current to ensure accurate data when troubleshooting or analysis is required.
Mitigate risks presented by virus/adware/spyware threats- Immediately take corrective action on any virus/adware/spyware identified by corporate utilities to protect the integrity of data and the Helix network. Apply patches and hotfixes as directed by Level 2 IT staff.
Manage data backups- Change tapes on schedule, clean drives as needed, comply with off-site rotation policy and archive data appropriately to magnetic or optical media. Ensure that all media is stored securely.
Participate in the IT On-Call rotation- Provide off-hours, weekend and holiday support.
User Support- Utilize eHelp to field, record and document problem resolutions for end users. Recognize their needs, provide solutions related to the use of desktop software, hardware and common systems. Train users in efficient use of software and systems.
Business Analysis- Participate in the business planning process and align the IT functions to meet the business needs.
Software Design, Development and Implementation- Facilitate the design, development, automated installation, implementation and effective utilization of new software according to the agreed upon systems and architecture and infrastructure.
IT Organization support- Communicate with and support activities of the fellow IT staffs in Telecom & Infrastructure - Enterprise Applications - ERP and PMO groups. Participate in SME group activities.
Training- Train users to use appropriate tools, services and to be self-sufficient. Train IT professionals for improving the tools and services. Train the business professionals for employing the analysis tools to generate information.
Administration- Coordinate internal and external technical resources to provide maintenance and support of installed I.T. infrastructure. Review proposed purchases for justification and adherence to standards.
Hardware- Help plan and manage the procurement, maintenance and disposition of obsolete computer equipment. Accurately record and track current IT assets in sites.
Phone Systems- Provide local support for the Telecommunications Strategy.
Required Qualifications
Bachelors degree in a related IT discipline
3-6 years experience in an IT discipline.
Experience with LAN, Desktop PCs, Applications and Operating systems.
Excellent communication, active listening, leadership and facilitation skills.
Ability to effectively prioritize and execute projects / tasks in a high-pressure environment.
Strong analytical problem solving skills. Excellent negotiation and customer service skills
Good reasoning abilities, sound judgment and team player
Committed to continually learning and keeping pace with industry.
Must be proactive, self-motivated and able to work with a minimum of direct supervision in a fast paced environment.
Proficient with MS Project, Office, PowerPoint and Visio software
Strong interpersonal, oral and written communication skills with the ability to effectively communicate with all levels of the organization, customers and suppliers
Some domestic travel maybe required. Overtime as needed to meet critical needs or project deadlines
Preferred Qualifications:
MCSE, MCP, CCIE, A+ certification are a plus.
Its an exciting time to work at MedVenture Technology. We know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards, and outstanding people make MedVenture Technology the employer of choice in this industry. We offer a competitive salary plus a full range of benefits including medical, dental and vision insurance, as well as 401K Match. Learn more at http://medventure.com/careers/ and http://www.helixmedical.com/careers
To Apply:
Candidates meeting these qualifications should complete the online application: https://freudenberg-jobs.dvinci.de/cgi-bin/appl/selfservice.pl?action=startapp;job_pub_nr=B2EED01E-231E-445A-BF64-30123E64B3F7;p=homepage_com;job_pub_type=extern
MedVenture a Helix Medical Company is an Equal Employment Opportunity Employer.

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