Company Name:
Heartland Payment Systems, Inc.
Customer Advocate
Jeffersonville, IN
(All available positions include weekend shifts. Must be able to work every weekend. No first shift positions available. Must be able to work evening hours to as late as 11:00pm)
Come and see what Heartland has for you!
Heartland Payment Systems is a fast paced environment, with a casual flair. While our benefits and amenities demonstrate our value of work/life balance as an important aspect of employment, we encourage an entrepreneurial spirit.
Heartland is the 5th largest processor in the US, 9th largest in the world. Publicly traded (NYSE: HPY) and a _Fortune 1000_ company; our Indiana Service Center located in Jeffersonville has been named an Indiana's Best Employer in 2012 and 2013.
Our Jeffersonville facility boasts a large campus that includes an on-site day care (operated by Bright Horizon's), cafeteria serving breakfast and lunch, and 24 hour full service gym including indoor track, sauna, availability of personal trainer and other fitness programs.
We are currently seeking to hire customer advocates that have a passion for customer service and support Heartland's mission to provide fair, honest and fully disclosed payments solutions to help businesses prosper.
Previous customer service experience in areas such as: call center, retail, dining and hospitality, banking, and bank card is preferred but not required.
As a Customer Advocate on the Heartland Support Team, you will provide accurate high quality service to both our internal and external customer inquiries related to service and technical support for point of sale devices involving credit, debit, and EBT card processing. Responsibilities of support will include, but are not limited to, providing technical support for customers experiencing batch closure problems, trouble-shooting terminals, research of complaints, some fraud investigation, data entry, and general communication with customers to help them understand how to use their terminal correctly.
Handle customers with sensitive issues, confidentially, while maintaining the professional Customer Services image of HPS.
Have a basic knowledge of all HPS supported products including proprietary software products and provide one call resolution to merchant and RM inquiries.
To understand merchant pricing along with ability to adequately explain HPS statements questions.
Successful troubleshooting of terminal issues and ability to articulate directions to various audiences; especially in emergency situations.
Maintain merchant's account according to HPS procedures.
Utilizing all resources provided by HPS to resolve inquiries in a timely and accurate manner while portraying professional, courteous and respectful demeanor.
Must be able to assimilate new technology.
Must adhere to all HPS handbook policies.
Must meet or exceed quality, productivity, attendance, educational and punctuality standards
Qualities expected in a candidate are postive professional attitude, desire to contribute to dediated teamwork, ability to multi-task and work well under pressure and within constant deadlines, initiative, pride and ownership in your work, analytical and problem solving ability, ability to prioritize and rearrange priorities as necessary including peak volume and pressure periods, sense of urgency, and strong verbal, written and interpersonal communication skills.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
High School Diploma required, Associate''s Degree Preferred.
Previous customer service experience in areas such as: call center, retail, dining and hospitality, banking, and bank card is preferred but not required
HPS offers a competitive salary and comprehensive benefits package to qualifying employees.
Equal Opportunity Employer M/F/D/V
Date: 2014-04-28
Country: US
State: IN
City: Jeffersonville
Postal Code: 47130

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