Company Name:
Heartland Payment Systems, Inc.
Desktop Support Technician
Monday-Friday 7:00am-4:00pm,8:00am-5:00pm
Heartland Payment Systems is a fast paced environment, with a casual flair. While our benefits and amenities demonstrate our value of work/life balance as an important aspect of employment, we encourage an entrepreneurial spirit.
Heartland is the 5th largest processor in the US, 9th largest in the world. Publicly traded (NYSE: HPY) and a _Fortune 1000_ company; our Indiana Service Center located in Jeffersonville has been named an Indiana's Best Employer in 2012 and 2013.
Our Jeffersonville facility boasts a large campus that includes an on-site day care (operated by Bright Horizon's), cafeteria serving breakfast and lunch, and 24 hour full service gym including indoor track, sauna, availability of personal trainer and other fitness programs.
We are currently seeking to hire Desktop Support Technicians that have a passion for supporting Heartland's mission to provide fair, honest and fully disclosed payments solutions to help businesses prosper.
The Desktop Support Technician's role is to provide excellent customer service and ensure the stability, integrity, and efficient operation of the desktop systems within the organization. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and peripheral equipment to ensure optimal workstation performance. Daily operational support of the VDI, including diagnosing and troubleshooting problems and escalate issues. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
Monitor helpdesk queues, process tickets, and interface with users in fixing issues
Workstation/Laptop/Printer installation, configuration, maintenance, and troubleshooting
Workstation/Printer setup and/or relocation
Support ongoing usability of virtual desktop computers within established standards and guidelines
Software installation, setup, and troubleshooting
Active Directory Users and Computers Management
Antivirus and patch management
Intermediate network troubleshooting
Assist with communication between other IT teams
Diagnose phone/VoIP issues
The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.
Core Competencies:
Proficiency with Microsoft Windows Desktop and Apple Operating Systems
Knowledge of Apple iPad and iPhone Operating Systems
Understanding of the VMware virtual environment and concepts
Familiarity with Microsoft Exchange/Outlook email environment
Intermediate understanding of networking structures, theories, principles, and practices
Ability to conduct research on issues related to job specification, standards and products as required
Good written and oral communication skills including technical documentation
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
High School Diploma/GED
Associates degree in the field of computer science and/or 2 years equivalent work experience
CompTIA A+/Network +, Microsoft MCP, Cisco CCENT certifications are preferred
HPS offers a competitive salary and comprehensive benefits package to qualifying employees.
Date: 2014-05-20
Country: US
State: IN
City: Jeffersonville
Postal Code: 47130

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