Speciality Administrative Representative

Company Name:
Position Description
Responsible for providing a superior level of service/support to both internal and external customers. This role will assist other team members to provide accurate claim resolutions.
Essential Duties and Responsibilities:
Handle inbound customer service and escalation calls from both customers and clients.
Communicates effectively with all levels within AIG Warranty, clients and/or vendors.
Organize and process claim paperwork as necessary.
Serve as liaison between customers, clients and/or vendors.
Responsible for processing replacement claims and handling/responding to backorders in a timely and accurate manner.
Resolve client and customer claim issues; attempt to finalize issues within two days.
Position Requirements
Proficient with PC's, especially with MS Word, Outlook, and Excel programs.
Effective written and verbal communication
Excellent interpersonal skills and the ability to work with a variety of personalities.
Ability to consistently meet deadlines.
Ability to work both independently and as part of a team.
Superb organizational skills.
Previous customer service and/or phone experience.
Ability to multi-task and handle several issues simultaneously.
Ability to maintain a positive and professional attitude when dealing with escalated claims.
Ability to negotiate with customers and vendors.
Ability to coach and assist other team members in a professional manner.
Must have a high school diploma or GED.
About Us
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIGInsurance- LinkedIn:
Job ID #: 109663
Employment Type: Full Time - Permanent
Location(s): IN-Jeffersonville
Education Preferred: High School Diploma
Business Unit: AIG Property Casualty
Relocation Provided: No
Functional Area: Operations
Travel Percentage: 0%

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