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Service Center Agent -October 6-Start Date

Company Name:
Connextions
Connextions, Inc. is currently searching for non- licensed health agents to assist in the operations of its call center. Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.
Position Duties/Responsibilities:
Customer Service for one of the nation's largest health care providers. This position will provide excellent customer service to this provider's senior members.
The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
Associates will receive calls from providers and brokers verifying coverage and status of payments.
This position promotes advocacy for the member and focuses strongly on customer satisfaction.
Computer skills and data input skills are critical to be successful in this position.
Previous call center experience and or customer service experience.
Must have a desire to help the senior members with their insurance concerns by following member advocacy, being empathetic and demonstrating patience and providing accurate information.
Outgoing and energetic attitude
Good listening skills
Multi-tasking ability
Excellent problem-solving capabilities
Computer experience (must be able to navigate between multiple applications and input data quickly)
Health background is preferred.
Emotional fortitude for high stress situations.
Must exhibit professional behavior.
Date Posted: 9/15/2014
Job Code: 10005
City: Jeffersonville
State: IN
Country: United States of America
Category: Contact Center Agent

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