WorkForce Real Time Analyst

Energize your career with one of Healthcare's fastest growing companies. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. Consistently seeking opportunities to make a difference.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Job Description:
The Workforce Analyst provides world-class service to Optum CSS's Clients by monitoring service levels and impacts to ensure rapid assistance throughout the contact center. This position will report statistical information relative to forecasted versus actual performance and the information provided will be used to make decisions regarding staffing levels, scheduling, budget proposals and daily call center operations requiring the highest degree of accuracy. It will impact the productivity of all center employees through effective support of technology and system utilization.
Job Requirements:
Experience in TotalView IEX Required
Strong problem solving skills
Ability to meet deadlines in a fast paced environment.
Experience delivering observations to various levels of management
Proficiency with MS Excel and MS Access preferred
Ability to work independently, as well as in a team environment to accomplish a common goal.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Sales and Training Representative- Part-time F...
Avon, IN Premium Retail Services
Registered Nurse-12 hr wknd - Oncology - Full ...
Mishawaka, IN Trinity Health Corporation
OB Tech - Family Birthplace - Full Time
Mishawaka, IN Trinity Health Corporation
Nurse Resident - 12 hr wknd - Full Time
Mishawaka, IN Trinity Health Corporation
Volunteer Coordinator - Part Time
Indianapolis, IN AseraCare
Data Analyst Campus IUPUI - Indianapolis Depar...
Indianapolis, IN Indiana University