WorkForce Real Time Analyst
Energize your career with one of Healthcare's fastest growing companies. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. Consistently seeking opportunities to make a difference.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
Job Description:
The Workforce Analyst provides world-class service to Optum CSS's Clients by monitoring service levels and impacts to ensure rapid assistance throughout the contact center. This position will report statistical information relative to forecasted versus actual performance and the information provided will be used to make decisions regarding staffing levels, scheduling, budget proposals and daily call center operations requiring the highest degree of accuracy. It will impact the productivity of all center employees through effective support of technology and system utilization.
Job Requirements:
Experience in TotalView IEX Required
Strong problem solving skills
Ability to meet deadlines in a fast paced environment.
Experience delivering observations to various levels of management
Proficiency with MS Excel and MS Access preferred
Ability to work independently, as well as in a team environment to accomplish a common goal.
Estimated Salary: $20 to $28 per hour based on qualifications.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
Job Description:
The Workforce Analyst provides world-class service to Optum CSS's Clients by monitoring service levels and impacts to ensure rapid assistance throughout the contact center. This position will report statistical information relative to forecasted versus actual performance and the information provided will be used to make decisions regarding staffing levels, scheduling, budget proposals and daily call center operations requiring the highest degree of accuracy. It will impact the productivity of all center employees through effective support of technology and system utilization.
Job Requirements:
Experience in TotalView IEX Required
Strong problem solving skills
Ability to meet deadlines in a fast paced environment.
Experience delivering observations to various levels of management
Proficiency with MS Excel and MS Access preferred
Ability to work independently, as well as in a team environment to accomplish a common goal.
Estimated Salary: $20 to $28 per hour based on qualifications.
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